FAQ

Frequently Asked Question

Here are the most common questions our customers ask before hiring ATHOME Packers Movers — answered clearly and honestly to help you plan your move with confidence.

It’s best to book at least 5–7 days in advance for local shifting within Mumbai, Delhi, or Vadodara. For long-distance or intercity moves, try to confirm 10–15 days before your moving date.
This ensures smooth scheduling, enough preparation time, and guaranteed truck availability during busy seasons.

We use premium-grade materials — double-corrugated boxes, foam sheets, bubble wrap, stretch films, waterproof covers, and wooden crates for fragile items.
Every item, from kitchen glassware to home furniture, receives category-based packing to ensure maximum protection during transport.

Yes, we provide comprehensive transit insurance and all-risk insurance through verified insurance companies.
It covers your goods against accidental damage, theft, or natural events. Our team handles the paperwork to ensure a quick and hassle-free claim process.

Local shifting happens within the same city (for example, Bandra to Andheri in Mumbai or Dwarka to Rohini in Delhi).

Domestic shifting refers to intercity or interstate relocation (for instance, Mumbai to Vadodara, or Delhi to Hyderabad).
Both services are handled by our expert teams using GPS-equipped trucks.

Charges depend on several factors:

  • Volume and weight of items.
  • Distance between pickup and destination.
  • Type of goods and required packing.
  • Labor and vehicle size.
  • Additional services like storage or insurance.
    We always provide a detailed written estimate — no hidden fees, ever.

Absolutely. Our team provides unpacking and rearrangement services at your new location. We reassemble furniture, place appliances, and organize boxes as per your directions.
You can include this as an optional add-on during your booking.

Each of our vehicles is GPS-enabled, and our logistics department monitors all routes in real time.
You’ll receive live updates via phone or WhatsApp from our support team until delivery is complete.

We do not transport flammable, hazardous, or perishable materials, such as gasoline, cooking gas cylinders, chemicals, or live plants/animals.
Jewelry, cash, and confidential documents should be carried personally by the customer.

Yes. We offer short-term and long-term storage solutions in our secure warehouses located in Mumbai, Delhi, and Vadodara.
Your belongings are stored safely in clean, CCTV-monitored environments and can be accessed anytime.

You can reach us anytime — day or night — through:
📞 9152633975 / 7666920944
Our 24/7 customer support line is always open to answer queries, track your shipment, or resolve issues instantly.

No worries. You can reschedule your move up to 48 hours before the confirmed date without penalties.
We’ll adjust your booking to the next available slot as per your convenience.

Yes. We offer Car and Bike Carrier Services across India. Vehicles are transported in hydraulic double-deck carriers, fully insured and GPS-tracked until delivery at your doorstep.

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