Policies
Company Policies
1. Privacy Policy – Your Personal Information Is Always Safe with Us
Your privacy matters to us. We collect only the information necessary to process your booking and deliver excellent service.
Information We Collect
- Your name, phone number, email, and pickup/drop addresses.
- Moving details such as type of goods, volume, and preferred date/time.
- Payment details for billing and invoice generation.
We never sell, trade, or disclose your data to third parties. All customer records are stored securely in encrypted systems, accessible only by authorized personnel.
How We Use Your Data
- To plan your relocation efficiently.
- To send updates and tracking details.
- To contact you for service feedback or insurance assistance.
We comply with Indian data protection guidelines, ensuring your data is never misused.
🔒 ATHOME Packers Movers maintains confidentiality as a top priority. For any privacy-related concern, call 9152633975 / 7666920944.
2. Our Transparent Billing Process – No Hidden Charges, Ever
Moving can be expensive, but uncertainty about pricing makes it worse. That’s why we maintain a 100% transparent billing system. Every customer receives a written estimate before the move, with clear cost breakdowns.
Our Quotation Includes
- Packing Material & Labor Charges
- Loading & Unloading Costs
- Transportation Fare
- Insurance (if opted)
- Applicable Taxes
We do not charge extra for stairs, lifts, or delays caused by traffic (within reasonable limits). Any additional costs are only added with your written or verbal consent.
Accepted Payment Methods
- Cash
- UPI / QR Code
- Bank Transfer
- Credit/Debit Cards
Each payment generates an official invoice. GST-compliant invoices are available upon request for corporate clients.
📄 Our billing process is transparent, predictable, and fair — because honesty is the foundation of long-term trust.
3. Working Method & Process – How We Make Moving Simple
Step 1 – Booking Your Move
Call us at 9152633975 / 7666920944 or visit our branch in Mumbai, Delhi, or Vadodara to book a slot. We perform a free pre-move survey (physical or video call) to assess your goods and requirements.Step 2 – Planning & Quotation
Based on the survey, we prepare a transparent quotation and finalize a date/time that suits you. You’ll receive a clear breakdown of packing, labor, and transport costs.Step 3 – Packing Day
Our team arrives on time with all materials — bubble wraps, cartons, foams, tapes, and protective covers. Each item is packed securely and labeled carefully.Step 4 – Loading & Transport
Items are safely loaded using proper lifting tools and vehicle ramps. Our fleet of GPS-enabled trucks ensures constant location visibility.Step 5 – Unloading & Rearrangement
At the destination, our team unloads and arranges goods as directed by you. Optionally, we provide unpacking and reassembly services.Step 6 – Feedback & Closure
We take your feedback immediately after the move. Your suggestions help us improve every single day. ⚙️ This structured process ensures that your move remains organized, safe, and stress-free from start to finish.4. Terms & Conditions
These terms apply to all services offered by ATHOME Packers Movers. They help maintain clarity, fairness, and professionalism in every transaction.
Booking & Cancellation
- Bookings are confirmed upon advance payment (usually 10–20% of total amount).
- Cancellation made 48 hours before the scheduled move is refundable (after minimal administrative deduction).
- Cancellations within 24 hours of move time may attract partial charges.
Service Limitations
- We do not move hazardous materials (fuel, chemicals, explosives).
- Live animals, jewelry, and cash are not accepted for transport.
- Clients must inform us in advance about oversized or delicate items.
Delays & External Factors
While we strive for punctual delivery, unforeseen issues (weather, road closures, vehicle breakdowns) may cause unavoidable delays. Clients are informed immediately in such cases.
Insurance & Liability
All goods transported under our care are handled safely, but we recommend transit insurance for extra protection.
ATHOME Packers Movers is not liable for losses due to natural disasters, accidents, or force majeure events beyond human control.
Customer Responsibilities
- Ensure availability of parking/loading access at both pickup and drop locations.
- Be present (or assign a representative) during inventory verification and handover.
Verify delivery condition before signing the receipt.
5. Disclaimers
- ATHOME Packers Movers acts as a service provider, ensuring safe handling and timely transport. However, external insurance companies manage all claim settlements independently.
- Estimated delivery times depend on route distance and transport regulations in respective states.
- We are not liable for delays due to traffic restrictions, strikes, or natural disasters.
- Prices mentioned on websites or brochures may vary slightly depending on seasonal demand and fuel rates.
Customers are advised to keep original receipts and insurance copies for record.
6. Damage & Claim Policy
Despite all precautions, if any damage occurs:
- Report the issue immediately upon delivery.
- Share photos/videos of the damage with our claims team.
- Provide the original invoice and insurance document.
- Our representative will inspect the damage and assist in claim submission within 72 hours.
All verified claims are processed transparently in collaboration with our insurance partners.
7. Quality Commitment Policy
ATHOME Packers Movers maintains a strict “Zero Damage, Zero Delay” policy.
We continuously train our staff and update our equipment to maintain quality standards. Each branch — Mumbai, Delhi, and Vadodara — undergoes monthly performance audits to ensure consistency across locations.
We also conduct post-move feedback surveys and address every customer suggestion personally.
8. Customer Support Policy
Our 24/7 Support Team is always available at:
📞 9152633975 / 7666920944
📧 support@athomepackers.in (example placeholder)
Every call or complaint is logged and tracked until resolved. You can check the status of your move or request updates anytime.
We ensure polite, prompt, and professional responses — because customer satisfaction is the heart of our brand.
Need Clarification or Assistance?
We’re always here to help.
If you have questions regarding our policies, billing, or services, please reach out to our Mumbai head office.
📞 Call 9152633975 / 7666920944
📍 Head Office: ATHOME Packers Movers, Mumbai
We promise quick response, honest communication, and personalized care in every interaction.